In addition to user groups, there are numerous other places to find information and acquire assistance:
Oracle Technology Network (OTN) - forums, webinars, documentation, tutorials, blogs, software
My Oracle Support (MOS) - knowledge base, communities, service requests, certification
The excellent people at Oracle Support are usually very helpful and want to resolve our issues as fast as possible; however, sometimes there’s an urgent issue that requires the best that Oracle Support has to offer. Chris Warticki gets asked on a regular basis how to escalate an issue, so he’s taken
After Adrian's inspiring blog post about why taking out a full ODTUG membership is a great idea, I'm going to fill you in on one of the key pieces in your toolkit for managing Oracle software.
My Oracle Support, which was introduced in 2008, is Oracle's support portal. You will commonly see it